Products in the box are pre-selected and we will not be able to replace the products in the event if you don’t like them. There is no returns and no refunds available on the Euphorbia box since these are discovery boxes for you to explore and experience beauty beyond borders.
In the event of a product being damaged in transit, we will replace it with another piece, provided the issue is communicated to us backed with genuine image as proof and within 24 hours of delivery of the Euphorbia box. The replacement process would take up to 7 days. After 24 hours we will not be held responsible for compensation or refund.
One cannot cancel the purchase in the event of damage, but the product will be replaced.
Wrong items received:
In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your shipping address. We will also ship the right items to you at the earliest.
Cancellations after Shipping:
Multiple month Subscribers – You can cancel your subscription at any month of your plan. If the box is already in the process of shipping for that month, it shall not be taken into consideration.
The charges of cancellation are Rs.180/- and the plan would reverse back to 309/- per month and it shall be calculated accordingly and refund the difference amount, ex: If you cancel the 3 months plan after delivery of 1st box, we shall charge you Rs.309 + Rs.180.
One Month Subscribers – There is no cancellation for the one-month subscription.
For products ordered through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid within 15 working days from the date of products received by US from you.